At Cell Herbal Ayurveda Hospital, we value your trust and strive to ensure a smooth experience with our consultations, nutrition programs, and products. Please review our policies regarding cancellations, returns, and refunds.

Order Cancellation Policy

We understand that plans may change. Here’s how cancellations are handled:

Cancellation Before Dispatch

If your order (program, consultation booking, or product) has not yet been confirmed or shipped, you may request cancellation by:

Once confirmed, your order will be canceled, and a full refund will be processed within 2–5 business days.

Cancellation After Dispatch

Once a product has been dispatched, it cannot be canceled.
If you still wish to refuse delivery, please decline the package upon arrival. After the product is returned to our facility, your refund will be initiated following inspection.

Cancellation by Cell Herbal Ayurveda Hospital

Cell Herbal reserves the right to cancel an order under circumstances such as:

  • Suspicious or fraudulent activity
  • Product unavailability
  • Pricing or listing errors
  • Violation of our terms and conditions

In such cases, a full refund will be processed immediately, and you will be notified via email or phone.

Return, Replacement & Exchange Policy

Cell Herbal offers a 2-day return or replacement window for most products, subject to the conditions below.

Eligible Return Conditions

You may request a return or replacement if:

  • You received a damaged, defective, expired, or incorrect item
  • Product packaging was tampered with or the seal was broken at delivery
  • The delivered product is different from what you ordered

Ineligible Return Conditions

Returns will not be accepted if:

  • The product has been used, opened, or altered
  • Original packaging (box, tags, seals, labels, or accessories) is missing
  • The product was purchased under “No Return” or “Final Sale” conditions
  • The item was a complimentary or promotional product

Steps to Request a Return or Replacement

  1. Email our support team at cellherbalnaturals@gmail.com with your Order ID and reason for return.
  2. Share images or videos clearly showing:
    • Product issue (damage, wrong item, seal broken, etc.)
    • Batch number, outer packaging, and invoice
  3. Once verified, a return pickup will be arranged within 4–7 business days.
  4. After receiving the item in acceptable condition, we will issue a replacement (if available) or initiate a refund.

Refund Policy

We aim to process refunds quickly and smoothly.

Refund Timelines

  • Refunds are initiated within 2–5 business days after product inspection.
  • Timelines depend on payment method:
    • Online Payments (Card, Net Banking, UPI): Refunded to the same source (may take 2–3 additional days by the bank).
    • Cash on Delivery (COD): Refunds via bank transfer. You must share your bank details (name, account number, IFSC) via email.

Refund Scenarios

Refunds will be provided in cases such as:

  • Cancellation before dispatch
  • Failed delivery due to incorrect address or unavailability
  • Returned product received in good condition and meeting our policy
  • Replacement not available in stock

Partial Returns & Free Gift Policy

  • Partial Returns: You may return one or more items from a multi-item order, provided each item meets our return conditions.
  • Free Gifts: Any complimentary item included with your order must be returned with the main product. If not returned, its value may be deducted from the refund.

Important Notes

  • For hygiene and safety, certain nutrition or health products may not be returnable unless damaged or incorrect.
  • Return pickup may not be available at all pin codes. In such cases, you may be asked to self-ship the product, and courier charges (with receipt) will be reimbursed.
  • Repeated or abusive return requests may result in suspension of return/refund privileges or account action.

Replacement Process & Timelines

  • Replacements are subject to product availability.
  • If a replacement is not available, a full refund will be issued.
  • Replacement orders are dispatched only after the returned product has been received and verified.

Policy Updates

Cell Herbal reserves the right to modify, amend, or update this policy at any time. Updates will be reflected on this page with immediate effect. Please review this policy periodically.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Cell Herbal Ayurveda Hospital
Email: cellherbalnaturals@gmail.com
Phone: 90428 50662